Refund and Return Policy

Your satisfaction matters to us. Please read our return and refund policy below.

Return Eligibility

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery via WhatsApp along with a photo or video of the product, so we can quickly resolve the issue.

Non-Returnable Cases

Since our products are sold in bulk packs (bags), returns are not accepted for reasons such as change of mind after the pack has been opened or used. Items must be unused and in their original packaging to be eligible for return.

Refund Process

As all orders are Cash on Delivery, refunds for approved returns are processed either as store credit for a future order or as a bank transfer, at the customer's preference. Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

Replacement Instead of Refund

In most cases involving damaged or incorrect items, we prefer to send a free replacement rather than a refund, to avoid delivery delays for our customers.

Order Cancellation

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, but our standard return process will apply upon delivery if there is an issue.

How to Request a Return or Refund

Simply message us on WhatsApp or through our Contact Us page with your order number and details of the issue, and our team will guide you through the next steps.